Who is the data controller? The data controller, i.e. the body that defines the purposes and means of the processing specified in this privacy policy is Delivery Hero Carriage DB LLC, a company incorporated in United Arab Emirates and with registered Commercial number 798915, whose registered office at Office No. 60-400 Malak Rasis Development LLC (Al Barsha First), hereinafter referred to as (“we”, “our”, “controller”). We also use the terms "rider" or "You" for your salutation.
Why and which personal data do we process? Below you can see which of your data we need for which purposes and under which circumstances we share your data with others. Personal data is information from which we can directly or indirectly relate to your person, such as first and last name, address, phone number, date of birth, location data or email address.
Which personal data do we process? In order to provide our delivery service to our customers, we use various tools and systems that are absolutely necessary for the delivery of orders. We also use external and internal tools and systems to process your personal data for personnel management and business operations.We collect, process and store the following categories of personal data within the scope of using the tools and systems:
Data categories		Explanation
Identification data		Name, Surname, Address, Facial recognition data and any other such data that shall be required for identification purposes from time to time.
Contact data		Email Address, Phone number.
Account data		Date of birth, Place of birth, nationality, gender, bank account details, social security number
Performance data		Usage time of applications, order details
Geolocation data		GPS data
Technical data		Device data
Contract details		Contract type, work permit
Telematics data		GPS data, driving metrics, rider’s behavior on the road and usage of phone.
For what purposes do we process personal data?We only collect your personal data if this is necessary and the purpose is legal and the processing is proportionate. Below we would like to give you more information for the purposes and legal basis:
Purpose	Why do we process data for this purpose?
Recruiting	As part of the application process, we collect, process and store your personal data on the basis of the data you have made available to us. The purpose of the processing is to make a decision regarding the hiring or refusal of an applicant. Categories of personal data:  Identification data Contact data Account data
Identity Verification	To protect your application profile from potentially fraudulent activities, we need to verify your identity and ensure that you are the actual owner of the profile. Categories of personal data:  Identification data Account data
Advertising and marketing	Online marketing Our hiring process is based to a large extent on finding potential riders. In order to reach the right candidates, we run marketing campaigns.  Therefore, we would like to present to you our processes as transparently as possible. The following online marketing processing activities we pursue include targeting and retargeting: Targeting In principle, targeting means the switching and fading in of advertising banners on websites that are tailored to specific target groups. The aim is to display the most attractive banners as individually as possible for the user and potential riders. Firstly, we define a target group and secondly,  we commission our service providers to show our advertising to the defined target group. We do not process any personal data, as these are initially made anonymous. We segment different target groups and place different ads on different portals for optimized targeting.  Retargeting As soon as you have visited our website for obtaining further information on our rider program, we store this information in cookies. If you continue to surf other websites, our advertising partners will remind you on our behalf that you have not yet submitted an application. We don't want you to miss out on our amazing rider program.  You can disable retargeting by installing appropriate add-ons for your browser. Furthermore, you can and should also regularly delete the cookies stored in the browser you are using.  Categories of personal data: Contact data
Candidate reactivation	If a candidate does not continue the application process, SMS, emails or Whatsapp will be sent to remind the candidate of the steps that need to be taken to complete the application process. Categories of personal data:  Identification data Contact data
Contract	Conclusion of an employment contract (in case of employed riders only) Categories of personal data:  Identification data Account data
Onboarding	Preparation of the first working day, training of new riders Categories of personal data:  Identification data Account data
Presence monitoring	Assessment of the reliability of riders with regard to the fulfilment of their contractual obligations.  Categories of personal data:  Contact details
Accounts	Creation of required accounts for the applications used Categories of personal data:  Identification data Account data
Working time recording	Recording of work performed by the rider Categories of personal data:  Identification data Start and end date of shift, breaks, legitimate absence
Presence monitoring	Assessment of the reliability of riders in fulfilling their contractual obligations. Use of location data in case of irregularities during the shift. Monitoring of compliance with rest times.  Categories of personal data:  Identification data Account data Working hours Rest times
Customer communication	Communication with customers about the status of the order or delivery Categories of personal data:  Identification data Contact details Location data Content of communication Picture (if available)
Photos and videos	Taking and publishing photos and videos of riders Categories of personal data:  Identification data Picture/Video
Work permit	Review of existing rider contracts with regard to the validity of work permits Categories of personal data:  Identification data Contact details Contract details
Personnel administration	We collect, process and store your personal data for the processing and creation of legally required documents and proofs as well as for the remuneration of our riders. Categories of personal data:  Identification data Contact data Account data
Sick leave	Processing of incoming sick notes; communication with health insurance companies. Categories of personal data:  Identification data Contact details Sick leave note
Internal communication	Different tools are used for communication between us and You. The purpose of the processing is the communication of necessary information. Categories of personal data:  Identification data Contact data
Vacation file	Processing, granting and rejection of vacation requests submitted by riders; documentation  Categories of personal data:  Identification data Contact data
Delivery	To ensure a prompt delivery of the products ordered by our customers, the coordination data of the riders is collected and the order is assigned to those riders who are in an optimal region. Categories of personal data:  Identification data Contact data Geolocation data Technical data
Delivery Estimation	In order to be able to inform customers of the expected delivery time, average speed data is processed in anonymous form.   Categories of personal data:  Geolocation data (anonymized)
Work disciplinary measures	Issuing a warning notice with breach of contract (in case of employed riders only) Categories of personal data:  Identification data Personnel file
Wage and salary payments	Preparation of wage and salary statements; payment of gross amounts; payment of social security contributions (if applicable) Categories of personal data:  Identification data Contact data Bank account information
Rider equipment	You receive rider equipment from us. This serves the uniform appearance of riders as well as the protection of our riders. We manage and monitor the equipment provided to ensure that the necessary equipment is always available.  Categories of personal data:  Identification data Contact data
Shift planning and time recording	We collect, process and store personal data of riders for the planning of deployments and the actual exercise of deliveries. The purpose of the processing is to collect and monitor the hours worked and to create the necessary work records. Categories of personal data:  Identification data Contact data Account data Performance data Geolocation data
Performance evaluation	Evaluation of rider performance based on the quality (restaurant and customer complaints), quantity of orders delivered. It also includes reliability before, during and after the shift. This also includes, but is not limited to, the punctual start of the shift, proper login and acceptance of orders during the shift until the end of the shift. Also, the proper execution of the order. Categories of personal data:  Identification data Contact data Performance data Geolocation data Technical data
Termination	Ordinary and extraordinary terminations of contracts with riders Categories of personal data:  Identification data Contact data
Off-boarding	Deactivation of existing accounts; return of received clothing and equipment. Categories of personal data:  Identification data Contact data
Archiving	Archiving of documents subject to retention for tax purposes. Categories of personal data:  Identification data Contact data Date of birth Tax information Working times
Research and development	Analyzing and improving the Services and our business and for developing new rules in collaboration with authorities and third parties to enhance safety and efficiency. As part of these activities, we may collect data from our telematics system and create or use aggregated, de-identified or other anonymized data from personal information we collect. Categories of personal data:  Identification data Contact data Performance data Geolocation data Driving metrics including acceleration metrics, breaking metrics, deceleration metrics, phone usage and changing lane behavior Crash data Violations data Safety compliance
How long do we store personal data? We generally delete your data after the purpose has been fulfilled. The exact deletion rules are defined in our regional deletion concepts. Different deletion rules apply depending on the purpose of the processing. Within our deletion concepts we have defined various data classes and assigned rule deletion periods to them. When the retention period is met, the stored data will be deleted accordingly.Under certain circumstances, any requests for deletion may be opposed by legal retention periods, which prevent us from deleting the stored data for a fixed minimum period of time. In order to comply with these legal requirements, we block the relevant data after the purpose has been fulfilled and thereby guarantee data completeness and data integrity.
With which data processors and why do we share personal data? We never give your data to unauthorized third parties. However, as part of our work we obtain the services of selected service providers and give them limited and strictly monitored access to some of our data. However, before we forward personal data to these data processors for processing on our behalf, each individual company undergoes an audit. All data recipients must meet the legal data protection requirements and prove their data protection level with appropriate proofs.  In the following we would like to inform you in a transparent and understandable way about all our data recipients with the respective reasons:
Data recipient			Reason
External service provider			They support our business activities by providing us with IT solutions and infrastructure or by ensuring the security of our business operations, for example by identifying and rectifying faults. Furthermore, personal data may also be disclosed to external tax consultants, lawyers or auditors if they provide services for which they have been commissioned.
Members of the Delivery Hero SE Group			Within a group it is sometimes necessary to use resources effectively. In this context, we support each other within our Group in optimizing our processes. In addition, we provide joint content and services. This includes, for example, the technical support of systems.This is a joint controllership within the meaning of Art. 26 GDPR. We are      fully responsible for fulfilling the data protection requirements together with Delivery Hero SE. Within the framework of joint regulations, we and Delivery Hero SE have agreed that both will guarantee their rights equally.
Regulatory authorities and legal proceedings			Unfortunately, it can happen that a few of our rider and service providers do not behave fairly and want to harm us. In these cases we are not only obliged to hand over personal data due to legal obligations, it is of course also in our interest to prevent damage and to enforce our claims and to reject unjustified claims.
Identity Verification: To protect your application profile from potential fraudulent activities, we need to verify your identity and ensure that you are the actual owner of the profile. For this purpose, we employ identity verification measures designed to detect suspicious behavior patterns early on. As part of this process, we will request you to upload a "selfie" photo to our systems, which will be subject to an automatic facial comparison with your profile photo. This image will be retained for 90 days, after which it will be deleted, unless local legal requirements stipulate a different retention period. This image won’t be used for any other purpose, nor shared with any third parties. In the course of verifying your identity, we exclusively use Apple’s ARKit and TrueDepth technologies, or Google’s MLKit, to confirm that the submitted photo was taken by a real person. We do not collect, share, or store any facial data during this process, either within our systems or with any third parties. Cookies:  In order to make the visit of our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliate to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website/app. You can install additional add-ons in your browser that block unnecessary cookies. By doing so, you will not see any interest-based advertisements. Categories of personal data: Limited device information such as IP address, device ID, MAC address, operating system, device type, Apple Advertiser ID (IDFA) or Android Ad ID (AAID). You can find our cookie policy with all the cookies we use in our Cookies and Web-Tracking Policy.
What are your rights as data subjects and how can they be asserted? You have the right to receive explicit information from us about the personal data we have stored about you, free of charge.  In addition, you have the following rights: Right to accessYou have the right to be informed which data we store about you and how we process this data.Right to rectificationIf you notice that stored data is incorrect, you can always ask us to correct it.Right to erasureYou can ask us at any time to delete the data we have stored about you.Right to restriction of processingIf you do not wish to delete your data, but do not want us to process it further, you can ask us to restrict the processing of your personal data. In this case, we will archive your data and only reintegrate it into our operative systems if you so wish. However, during this time you will not be able to use our services, otherwise we will process your data again. Right to data portabilityYou can ask us to transmit the data stored about you in a machine-readable format to you or to another responsible person. In this context, we will make the data available to you in JSON format.Right to object to the processing of your dataYou can revoke your consent at any time or object to the further processing of your data. This also includes objecting to our processing, which we process without your consent but based on our legitimate interest. This applies, for example, to direct marketing. You can object to receiving further newsletters at any time. If you do not agree with one of our processing purposes based on our legitimate interest or wish to object to it, you may object to the processing at any time on grounds relating to his or her particular situation. Please raise a ticket on the Rider Support feature available on the app.  In this case we will review the processing activity again and either stop processing your data for this purpose or explain to you our reasons worth protecting and why we will continue with the processing. Right of complaintIf you believe that we have done something wrong with your personal data or your rights, you can complain to the appropriate supervisory authority at any time.  To exercise your rights, you can contact us via the Rider Support feature available on the app at any time.If you believe that we have done something wrong with your personal data or your rights, you can complain to the appropriate supervisory authority at any time. The supervisory authority responsible for us is the UAE Data Office.